CENTRAL CONSUMER PROTECTION AUTHORITY(CCPA)

• This Act provides for the establishment of the CCPA to promote, protect, and enforce consumer rights. The CCPA has the authority to investigate, recall unsafe goods, order discontinuation of unfair trade practices, and impose penalties for misleading advertisements affecting consumers
• The Act enumerates the rights of consumers, including the right to be informed, right to choose, right to be heard, right to seek redressal, and the right to consumer education
•  It prohibits unfair trade practices such as false advertising, misleading information, deceptive packaging, and selling goods/services that pose a danger to consumers' lives and safety
• The Act introduces the concept of product liability, holding manufacturers, sellers, and service providers accountable for any harm caused by defective products or deficient services
• The Act establishes Consumer Disputes Redressal Commissions at the district, state, and national levels to expedite the resolution of consumer disputes. These commissions provide simple, speedy, and cost-effective dispute resolution mechanisms
• It includes provisions specifically addressing consumer rights and liabilities related to e-commerce transactions and direct selling, ensuring adequate protection for consumers engaged in online purchases and transactions
• The Act emphasizes the importance of consumer awareness and education through outreach programs, campaigns, and educational initiatives to empower consumers with knowledge about their rights and responsibilities
• The penalties for misleading advertisements, unfair trade practices, and violations of consumer rights have been increased, along with provisions for compensating consumers for any loss or injury suffered due to a defective product or deficient service