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Critical Topics and Their Significance for the UPSC CSE Examination on August 14, 2024

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TRAI instructs Access Service Providers to cut off all telecom resources of unregistered senders or telemarketers involved in making spam calls

For Preliminary Examination: Current events of national and international importance

For Mains Examination: GS II - Governance & Important Organisations

Context:

In a major step to curb the increasing number of spam calls, Telecom Regulatory Authority of India (TRAI) has mandated all Access Service Providers to stop voice promotional calls whether pre-recorded or computer generated or otherwise from all Unregistered Senders or Telemarketers (UTMs) using SIP/PRI or other telecom resources under Telecom Commercial Communication Customer Preference Regulations, 2018

Read about:

What is the Telecom Regulatory Authority of India (TRAI)?

What are the Functions and responsibilities of TRAI?

Key takeaways:

In a significant move to tackle the rising issue of spam calls, the Telecom Regulatory Authority of India (TRAI) has instructed all Access Service Providers to halt voice promotional calls, whether pre-recorded, computer-generated, or otherwise, from all Unregistered Senders or Telemarketers (UTMs) utilizing SIP/PRI or other telecom resources under the Telecom Commercial Communication Customer Preference Regulations, 2018 (TCCCPR-2018).

The following directives have been issued to the Access Service Providers:

• All promotional voice calls from Unregistered Senders/Telemarketers (UTMs) using Telecom Resources (SIP/PRI/other telecom resources) must be immediately stopped.
• If an Unregistered Sender/Telemarketer (UTM) is found misusing Telecom Resources for commercial voice calls in violation of the regulations, leading to consumer complaints:

• • The Originating Access Provider (OAP) must disconnect all telecom resources allocated to the Sender for up to two years, as per Regulation 25 of the regulations.
  • The Sender shall be blacklisted by the OAP for up to two years, in accordance with the regulations.
  • The OAP must share information about the Sender's blacklisting with all other Access Providers on the DLT platform within 24 hours, who must then disconnect all telecom resources allocated to the Sender within the following 24 hours.
  • No new telecom resources shall be allocated to the blacklisted Sender by any Access Provider during the blacklisting period, as stipulated in the regulations.
• All unregistered Senders/Telemarketers (UTMs) using SIP/PRI or other telecom resources to make commercial voice calls must be migrated to the DLT platform within one month of this Direction and submit a compliance report within seven days thereafter

What is Telecom Disputes Settlement and Appellate Tribunal?

The Telecom Disputes Settlement and Appellate Tribunal (TDSAT) is an independent judicial body in India that was established to adjudicate disputes and appeals related to telecommunications, broadcasting, and cable services. It was set up in 2000 under the provisions of the Telecom Regulatory Authority of India Act, 1997.

Key Functions of TDSAT: